Thursday, 19 November 2015
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When placing valve callouts in my drawing I am getting a callout that is missing information. The leader, box, and valve size will show up correctly but the GPM and Valve number (the two attribute items) are no shows. The info is there because it shows up in the attribute editor and will eventually show up in the block if I manually adjust the size and style in the text options on attribute editor window. Didn't think too much of it until I had to make a change to a zone and resize they system and all the information disappeared again. It is a little frustrating to manually edit all the labels. I am sure this is just a something simple I have missed, but can someone point out where I goofed?

Thanks in advanced.
6 years ago
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#2283
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Meredith,
What we found when reviewing this issue was:

- ~22,000 proxies
- We could see all numbers just fine. The fonts looked a little different on a few valve callouts. We noticed that the text properties were set to standard on some and Callout Title on others.

We deleted the callouts, Nuked the file, and placed the callouts again. They came in more consistent at that point.

We would suggest trying the following:

First, try replicating the issue in a blank drawing. If it works there, then move on the the steps below.

Do a LAYDEL on the valve callouts and then Nuke the drawing to clean it. Place all the callouts again, and everything should look correct and consistent.

Go ahead and give this a try and see whether you see an improvement in your drawing. If not, send in your files and we’ll be happy to take a look at what might be going on.
6 years ago
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#2281
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Was this resolved? I'm having a similar problem- the valve callout doesn't show the valve number...
8 years ago
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#364
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We are reviewing and will let you know via your tech support ticket on what we find. Thanks!
Ticket submitted with file. Thank you.
8 years ago
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#362
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Brandon,
That does seem a bit odd. If you could send in your file to us using the support tool within the program, we can take a look and let you know what we find.

https://www.landfx.com/kb/item/125-how-to-submit-a-support-ticket.html
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