If you're having trouble, we're here to help.
Any time you have issues with or questions about our landscape design software, reach out and get world-class support from us.
Latest Updates
We update the software typically once a week. Bug fixes are posted the same day they are reported.
See the full update list
Cloud status
Check here whether the AWS servers for our Cloud Data users are online.
US West
US East
Singapore
Sydney
Frankfurt
Cloud data outage information
May 2024
October 2022
January 2021
August 2024
Commonly used troubleshooting articles.
AutoCAD issues & questions.
Admin
Projects, licensing, admin tools.
Details, site blocks, graphics, color, text.
Planting
Adding & placing, symbols, labels, schedules.
Irrigation
Equipment, pipes, callouts, schedules.
3D Rendering
SketchUp, Rhino, Revit.
Firewalls, letter drives, and everything else.
Apply your office standards to all your designs.
Learn the basics of this powerful design program.
Admin
Project & sheet setup, layers, licensing, updates.
Amentities, hardscapes, blocks, hatches, notation.
Planting
Spec & place, label, render, schedule, error-check.
Irrigation
Equipment, pipes, callouts, schedules.
Organize, draft, place, annotate & call out details
SketchUp
Import from CAD, design in 3D, export back to CAD.
Rhino
Import from CAD, design in 3D, export back to CAD.
Revit
Import from CAD, design in 3D, export back to CAD.
Let us walk you through the installation process.
Browse all installation how-to pages.
Troubleshooting
Problems installing? Seeing an error?
System requirements, licensing, etc.
Migration or Uninstallation
Move or uninstall our software.
Computers & Networking
Firewalls, letter drives, and everything else.
Land F/X Trainer
Get interactive training within CAD by typing LANDFX in the command line.• Watch short instructional videos.
• Topics include: Planting F/X, Irrigation F/X, Detail F/X, and AutoCAD basics.
• After each video complete a corresponding task within CAD.
• Then check that you learned it by clicking Verify.
Learn more about the Trainer.
Community Forum
Get involved with our community of users and technical support members.
Ask the community a question
Not finding your answer?
Submit a ticket.
Our Support Team is here for you.
Call us
+1 805-541-1003
Message us
Support Ticket
Jeremiah Farmer
CEO / Developer
Amanda Marin
Planting Usage Support
Jake Lott
Irrigation Usage Support
Mike Bennett
Lead Tech Support
Paul Houchin
Land F/X Usage Support
Seth Hall
Tech Support Manager
Matthew Zigan
Install Tech
Oliver Shipp
Technical Support
Dylan Wilde
Technical Support
Terri Matteson
Planting Usage Support
Cole Chaltas
Irrigation Usage Support
Lexi Ford
Technical Support Admin
Charlie Kmilcsik
Technical Support Technician
Jordan White
Technical Support