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If you're having trouble, we're here to help.

Any time you have issues with or questions about our landscape design software, reach out and get world-class support from us.

Latest Updates

We update the software typically once a week. Bug fixes are posted the same day they are reported.

See the full update list

Cloud status

Check here whether the AWS servers for our Cloud Data users are online.

US West

US East

Singapore

Sydney

Frankfurt

Cloud data outage information

Trending Topics

Common issues.

Knowledge Base

Fix errors & bugs.

Documentation

Learn to use the software.

Install

Instructions & uninstallation.

Error: Too Many Arguments (Adding a Plant or Other Object to a Land F/X Project)

Aug 2024

Load the Land F/X Menus (MENULOAD)

May 2024

Cleaning Drawings & Xrefs

October 2022

Infection Detected! Land F/X Has Detected a Virus-Like Contamination in This File: RegApps Corruption

June 2023

Power Tip: How to Upgrade FX CAD

January 2021

New Land F/X Workstation Setup

August 2024

Question

Basic Troubleshooting

Commonly used troubleshooting articles.

CAD

F/X CAD & AutoCAD

AutoCAD issues & questions.

Admin Manager

Admin

Projects, licensing, admin tools.

Site and Details

Site & Details

Details, site blocks, graphics, color, text.

Planting Symbol

Planting

Adding & placing, symbols, labels, schedules.

Irrigation

Irrigation

Equipment, pipes, callouts, schedules.

SketchUp

3D Rendering

SketchUp, Rhino, Revit.

Networking and Computers

Computers & Networking

Firewalls, letter drives, and everything else.

Question

Customize

Apply your office standards to all your designs.

CAD

F/X CAD & AutoCAD

Learn the basics of this powerful design program.

Admin Manager

Admin

Project & sheet setup, layers, licensing, updates.

Site and Hardscape

Site & Hardscape

Amentities, hardscapes, blocks, hatches, notation.

Planting Symbol

Planting

Spec & place, label, render, schedule, error-check.

Irrigation

Irrigation

Equipment, pipes, callouts, schedules.

Networking and Computers

Details

Organize, draft, place, annotate & call out details

SketchUp

SketchUp

Import from CAD, design in 3D, export back to CAD.

Rhino

Rhino

Import from CAD, design in 3D, export back to CAD.

Revit

Revit

Import from CAD, design in 3D, export back to CAD.

Install

Install Guide

Let us walk you through the installation process.

Install at a Glance

All Install Articles

Browse all installation how-to pages.

Troubleshooting

Troubleshooting

Problems installing? Seeing an error?

General Information

General Information

System requirements, licensing, etc.

Migration and Uninstallation

Migration or Uninstallation

Move or uninstall our software.

Migration and Uninstallation

Computers & Networking

Firewalls, letter drives, and everything else.

Community Forum

Get involved with our community of users and technical support members.

Ask the community a question
 Issue
VELOCITY IS SET TO 2.3
2 Replies
Nibal Ata
  Nibal Ata
Irrigation
  Irrigation
Posted on Wednesday, 28 May 2025
 Task
AI and Land FX
1 Replies
Mark Warriner
  Mark Warriner
Feature Requests
  Feature Requests
Posted on Wednesday, 28 May 2025
 Issue
POINT OF CONNECTION IS SHOWING IN VERY SMALL SCALE EACH TIME PLACED
1 Replies
Nibal Ata
  Nibal Ata
Irrigation
  Irrigation
Posted on Wednesday, 28 May 2025
Hatch Scale in Plant Info
1 Replies
Clay Munson
  Clay Munson
Feature Requests
  Feature Requests
Posted on Tuesday, 27 May 2025
 Task
Ref Notes Schedule - Remarks
6 Replies
Wes Quayle
  Wes Quayle
Ideas & Questions
  Ideas & Questions
Posted on Thursday, 13 February 2025
Critical Analysis Report--"Maximum Station Flow"
1 Replies
Pat Wheeler
  Pat Wheeler
Installation
  Installation
Posted on Thursday, 22 May 2025

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Our Support Team is here for you.

Call us

+1 805-541-1003

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Support Ticket

Jeremiah Farmer

Jeremiah Farmer

CEO / Developer
Amanda Marin

Amanda Marin

Planting Usage Support
Jake Lott

Jake Lott

Irrigation Usage Support
Mike Bennett

Mike Bennett

Lead Tech Support
Paul Houchin

Paul Houchin

Land F/X Usage Support
Seth Hall

Seth Hall

Tech Support Manager
Matthew Zigan

Matthew Zigan

Install Tech
Tyler Lewis

Tyler Lewis

Install Tech
Jesse Conner

Jesse Conner

Irrigation Usage Support
Oliver Shipp

Oliver Shipp

Technical Support
Dylan Wilde

Dylan Wilde

Technical Support
Terri Matteson

Terri Matteson

Planting Usage Support
Cole Chaltas

Cole Chaltas

Irrigation Usage Support
Lexi Ford

Lexi Ford

Technical Support Admin

Other helpful links

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Learning videos

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System requirements

Install guide

Portal

Contact

  • Land F/X
  • PMB 351
    3940 Broad St. STE 7
    San Luis Obispo, CA 93401
  • +1 805-541-1003
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Our software tailors AutoCAD®, Revit®, and SketchUp® to the needs of landscape architects, irrigation designers, and other professionals. We automate your most tedious tasks and ensure accuracy, giving you more time to design.

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