No sound from video

Email from Mark:

Hi Forrest, I don't understand why it works, but it does work in Safari. Not in I.E. or Chrome. Even after deleting and reinstalling Flash and updating browsers, deleting temporary files and restarting. I even reinstalled Chrome.

Hey Mark,
Unfortunately that is a non-LandFX issue that is beyond the scope of our technical support contract. Installing your Windows Updates and restarting your computer should help resolve this.
And here are some helpful resources to point you in the right direction:

http://windows.microsoft.com/en-us/windows/no-sound-help#no-sound=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

http://windows.microsoft.com/en-us/windows/tips-fixing-common-sound-problems#tips-fixing-common-sound-problems=windows-7

Let me know how it goes.

Thanks!

From the emails you just sent:

youtube videos have sound.
vimeo videos have sound.
I tried opening the video from your website in both Chrome and IE. Neither had any sound.
The tab at the top says this video is playing audio. But I can't hear it. Volume is up.

It looks like it could be a system issue or setting.
We can't duplicate the issue here and the videos are playing with sound for everyone else. So I would recommend the following:
1- Clear the cache of your browsers and restart them
2 - Restart your computer

If the sound is still not playing then it must be a system issue or setting. Let me know how that goes.

Which video in particular are you having problems with Mark?